Medical billing collections use is growing, as many doctor's offices, medical facilities and hospitals confront ever-increasing past due debts from slow paying patients and back-logged insurance claims.
With nearly 47 million Americans not having any private health coverage, a sluggish economy caused by a recession, as well as increasing unemployment, spells diminishing positive cash flow for medical practitioners.
With that in mind, there are some things you can do, which if put into consistent practice, you can greatly improve your internal medical billing collections. The use of these six tactics will greatly improve your financial picture.
1. Be sure you have a clear payment procedure, placed visibly at the front of your office. New patients need to understand clearly what, if any, payment is expected upfront, in regards to co-pays, etc. This should be understood BEFORE rendering service.
2. Its very important that you get accurate patient information during that first doctor visit. Get the patient's full name, address, date of birth, home, work and cell phone numbers.
Get their work information: address, phone number(s), position/title, manager/supervisor, etc.
The point is the more information you can get here, the better. While some patients may be hesitant about giving their social security number, its still a good idea to ask for it, in the event the account has to be later turned over to a collection agency.
3. If the patient has private health insurance, its important that you verify coverage at this point. The hectic pace of the doctor's office during peak times shouldn't be an excuse for ignoring this crucial step. Verifying coverage here will save you, and your staff, many headaches later.
4. Include written information in your patient application detailing the patients' responsibility to pay. Also, include language stating in the event the account is turned over to a collection agency for non-payment, that the patient will be responsible for collection costs.
In some states, the business can recoup their costs for hiring a collections agency, if it is stated in the patient-signed application upfront. (Check with your attorney about this, as state laws vary)
5. Allow patients to make payment arrangements for those going through financial difficulties. Because so many are either uninsured or under-insured, making reasonable payment arrangements via installments gives them more options, and greater peace of mind. It will also help generate cash flow to your practice.
6. Know when its time to turn problem delinquent accounts over to a debt collection agency. As covered earlier, rising unemployment, a recession and slow economy, and lack of health coverage has caused greater financial burdens for some patients, making it more difficult to pay for health care.
Most people want to do the right thing and pay their debts. But let's face it: others are less responsible. By implementing the before-stated procedures, you can better identify the patients going through temporary financial straits. Payment arrangements, and continual communications can address those problems.
However, the non-paying, more difficult clients need to be identified earlier as well. These are the accounts that should be outsourced to professional collection agencies, since they are better equipped to work with these types of accounts.
Failing to do so only means wasting valuable time, money and labor dealing with these difficult clients. Time is an important factor, in that the longer your account goes unpaid, the lesser the likelihood of ever getting paid. By turning these over earlier, you greatly increase your chances of at least getting some money.
A good general rule thumb you should observe is after 90 days of no payment, medical billing collections should be outsourced to an outside collection agency.
These procedures are simple, but they're very important. And they can prove very effective in reducing your medical billing delinquencies. If you put these into consistent practice, you will greatly improve your medical billing collections.
With nearly 47 million Americans not having any private health coverage, a sluggish economy caused by a recession, as well as increasing unemployment, spells diminishing positive cash flow for medical practitioners.
With that in mind, there are some things you can do, which if put into consistent practice, you can greatly improve your internal medical billing collections. The use of these six tactics will greatly improve your financial picture.
1. Be sure you have a clear payment procedure, placed visibly at the front of your office. New patients need to understand clearly what, if any, payment is expected upfront, in regards to co-pays, etc. This should be understood BEFORE rendering service.
2. Its very important that you get accurate patient information during that first doctor visit. Get the patient's full name, address, date of birth, home, work and cell phone numbers.
Get their work information: address, phone number(s), position/title, manager/supervisor, etc.
The point is the more information you can get here, the better. While some patients may be hesitant about giving their social security number, its still a good idea to ask for it, in the event the account has to be later turned over to a collection agency.
3. If the patient has private health insurance, its important that you verify coverage at this point. The hectic pace of the doctor's office during peak times shouldn't be an excuse for ignoring this crucial step. Verifying coverage here will save you, and your staff, many headaches later.
4. Include written information in your patient application detailing the patients' responsibility to pay. Also, include language stating in the event the account is turned over to a collection agency for non-payment, that the patient will be responsible for collection costs.
In some states, the business can recoup their costs for hiring a collections agency, if it is stated in the patient-signed application upfront. (Check with your attorney about this, as state laws vary)
5. Allow patients to make payment arrangements for those going through financial difficulties. Because so many are either uninsured or under-insured, making reasonable payment arrangements via installments gives them more options, and greater peace of mind. It will also help generate cash flow to your practice.
6. Know when its time to turn problem delinquent accounts over to a debt collection agency. As covered earlier, rising unemployment, a recession and slow economy, and lack of health coverage has caused greater financial burdens for some patients, making it more difficult to pay for health care.
Most people want to do the right thing and pay their debts. But let's face it: others are less responsible. By implementing the before-stated procedures, you can better identify the patients going through temporary financial straits. Payment arrangements, and continual communications can address those problems.
However, the non-paying, more difficult clients need to be identified earlier as well. These are the accounts that should be outsourced to professional collection agencies, since they are better equipped to work with these types of accounts.
Failing to do so only means wasting valuable time, money and labor dealing with these difficult clients. Time is an important factor, in that the longer your account goes unpaid, the lesser the likelihood of ever getting paid. By turning these over earlier, you greatly increase your chances of at least getting some money.
A good general rule thumb you should observe is after 90 days of no payment, medical billing collections should be outsourced to an outside collection agency.
These procedures are simple, but they're very important. And they can prove very effective in reducing your medical billing delinquencies. If you put these into consistent practice, you will greatly improve your medical billing collections.